Privacy Policy

Effective Date: 01 June 2024


We believe that You should be able to make informed decisions about Your personal data.

This Privacy Policy applies to all users, Zoetis partners (such as Pet Owners, Pet Shops, Pet Clinics). If You use the Platform on behalf of an individual other than Yourself, You represent that You are authorized by that individual to act on that individual’s behalf and that individual acknowledges the practices and policies outlined in this Privacy Policy.

A. Preface

Please note when You use the Platform, there may be various links to other platforms or websites belonging to third parties, including content thereof (“Third Party Platform”), which is provided for Your convenience. Zoetispetz in this case is not responsible for the policies in managing Personal Data on the Third Party Platform. This Privacy Policy is only intended and applicable for the Services through the Platform. Zoetispetz strongly recommends that You always carefully review and familiarize Yourself with the policies of personal information management applicable on these Third Party Platforms before providing Your personal information.

B. Personal Data

Personal data refers to all information, data, and/or description in any form that can identify You, which from time to time You convey to Us or that You include or convey in, on, and/or through the Platform regarding information related to You personally (“Personal Data”). Personal Data includes but is not limited to Your full name, email address, mobile phone number, location information, name of the application attached to Your device, and Your picture.

Please note that Personal Data does not include any personal information that is already available in the public domain.

C. Accuracy of Personal Data

We need Your Personal Data to be able to process transactions within the Platform. Therefore, the Personal Data that You provide to Us must be as accurate as possible and not misleading. You must update and notify Us of any changes to Your Personal Data. You hereby indemnify Us from any demands, lawsuits, damages, and/or claims in connection with the failure of processing and the use of Services on Our Platform caused by the inaccuracy of the Personal Data You provide to Us.

In certain circumstances, You may provide Personal Data relating to Your pets (such as pet name, breed, and age). In such circumstances, You represent and warrant that You have obtained such individual’s consent for, and hereby consent on behalf of such individual to, the collection, use, disclosure, and processing of Your pet’s Personal Data by Us.

D. Personal Data Which We Collect

Personal Data collected when You use the Platform, receive or provide the Services, includes but is not limited to:

– Contact Information: Your full name, email address, and mobile phone number.

-Location Information: Data that indicates Your location when using the Platform.

-Profile Information: Your picture and any other information that You voluntarily provide in Your profile.

-Pet Information: Data about Your pets, such as pet name, breed, and age.

E. Use of Personal Data

We use Your Personal Data for the following purposes:

To Provide Services: To provide, operate, and maintain the Platform, including processing redeem and providing customer support.

To Improve Services: To improve, personalize, and expand the Platform, including understanding and analyzing how You use the Platform.

To Develop New Features: To develop new features and functionalities.

To Communicate: To communicate with You, either directly or through one of our partners, including for customer services and updates.

To Ensure Compliance: To ensure compliance with legal obligations, protect Your data, and prevent fraud or misuse of the Platform.

To Personalize Experience: To provide personalized content and recommendations based on Your preferences and usage patterns.

F. Sharing of Personal Data

We may share Your Personal Data in the following circumstances:

With Service Providers: We may share Personal Data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services and customer service.

With Partners: We may share Personal Data with our partners for the purposes of providing and improving the Services, including pet owners, pet shops, and pet clinics.

For Legal Reasons: We may disclose Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users, or protect against legal liability.

With Your Consent: We may share Personal Data with third parties when we have Your consent to do so.

G. Data Retention

We retain Your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When Your Personal Data is no longer necessary for these purposes, we will delete, anonymize and isolate it from any further processing.

H. Security of Your Personal Data

We take the security of Your Personal Data seriously and use reasonable administrative, technical, and physical measures to protect it from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to:

Access Controls: We restrict access to Personal Data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

Security Protocols: We implement and maintain security protocols and practices to protect Your Personal Data against unauthorized access and vulnerabilities.

Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee that Your Personal Data will always remain secure. If You have any questions about the security of Your Personal Data, please contact us using the information provided below.

I. Your Privacy Rights

Depending on Your jurisdiction, You may have the following rights regarding Your Personal Data:

Access: The right to request access to the Personal Data we hold about You.

Correction: The right to request correction of any inaccurate or incomplete Personal Data.

Deletion: The right to request deletion of Your Personal Data, subject to certain legal obligations.

Restriction: The right to request restriction of processing Your Personal Data under certain conditions.

Objection: The right to object to the processing of Your Personal Data under certain conditions.

If You wish to exercise any of these rights, please contact us using the information provided below. We will respond to Your request within a reasonable timeframe.

J. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

K. Contact Us

If You have any questions or concerns about this Privacy Policy, please contact us at:

Zoetispetz Email:

This Privacy Policy outlines our practices regarding the collection, use, and sharing of Personal Data. By using the Zoetispetz Platform, You agree to the terms and conditions of this Privacy Policy. If You do not agree with the practices described in this Privacy Policy, please do not use the Platform.